About this webinar
In today’s competitive landscape, businesses that prioritize customer experience see a 4-8% higher revenue growth rate than their peers. Yet even with a focus on customer satisfaction, external disruptions can still pose significant risks — potentially frustrating customers, damaging brand reputation, and impacting revenue.Reactive responses to disruptions are no longer sufficient. To truly be customer-centric, companies must proactively address challenges like supply chain delays, material sourcing issues, and distribution bottlenecks before they affect customer experience.
DeAcero, a leading steel fabricator in Mexico, recognized the need to enhance their customer satisfaction efforts and turned to Decision Intelligence for the solution. By developing and deploying an order management skill using Aera Decision Cloud™, DeAcero achieved:
- A 57% increase in service levels for structural beams and bars
- A 54% reduction in canceled orders due to unexpected delays
- A 390% improvement in logistics profile completion
- Why they chose Decision Intelligence over traditional technologies like Business Intelligence (BI)
- The critical success factors that drove their project’s success
- How they transformed customer operations into a competitive advantage
Speakers:
Ram Krishnan
Global Head, Customer
at Aera Technology
Jennifer Chaplain
Customer Success Director
at Aera Technology
Gabriela A. Caballero
Torre de Control
at DeAcero
Karen Mariel Castro
Lider de Torre de Control
at DeAcero