From Blind Spots to Visibility: How Alcon is Transforming its Supply Chain with AI

About this webinar

In today’s complex global networks, even small operational delays can have an outsized impact on service levels, costs, and customer satisfaction. For Alcon — a global leader in eye care — ensuring reliable, on-time delivery is critical to meeting customer needs and maintaining trust.

To overcome the inefficiencies of manual, reactive processes, Alcon partnered with EY and Aera Technology to reimagine decision-making across its supply chain operations and customer service. By deploying Aera, the decision intelligence agent, Alcon embedded AI directly into its operations. The agent now delivers automated, real-time recommendations that balance constraints, reduce manual work, and protect service performance.
In this webinar, you’ll hear how Alcon:

•  Improved customer delivery accuracy through optimized distribution and faster responsiveness
• Gained end-to-end visibility across global operations with automated decision-making
• Reduced manual intervention, freeing planners to focus on higher-value decisions
• Partnered with EY and Aera to accelerate adoption of decision intelligence at scale

Join us for this live discussion and see how AI and decision intelligence are transforming supply chains — turning blind spots into visibility and resilience.